Herman Miller office furnitureoffice design and installationoffice furniture and accessoriesoffice design and installationAdditional information
 

 

The success of our Project Team is due to the clearly defined roles within the team. All of our team members understand the full scope of contract furniture management and each has the training to support processes that are outside of their specific core responsibilities. This allows team members to assist each other during peak workload times, as well as cross-check each other for quality and attention to detail. By having a strong knowledge of the work order process, our account teams are able to function as a team, not just as a collection of assigned account members.

Account Manager

Your Account Manger is the individual with holistic responsibility of the account. They are the single point-of-contact for coordinating all dealer activities, services, resources and personnel for their assigned account, including responsibility for the account team and its performance.

Project Manager

The Project Manager provides integrative responsibility for all of the account's projects. They plan and implement projects; coordinate and oversee all tasks, critical dates, client and third party interfaces; ensures quality performance by all of Workplace Resource's internal/external team; manages the budget and project administration; and follows-up on all punch list/warranty and close-out issues of the project.

Designers

The account designers do most of the account work, although some design (peaks and overflow work) is done within the design department. Our designers are all CAD proficient and can manage design projects from inception (request validation, programming, field measurements and as-builts for reconfigurations) to completion (working/installation drawings, finish as-builts, punch list with the project manager).

Customer Service Representative

The team's Customer Service Representative is responsible for the sales order fulfillment process, including the administration of orders from the quote stage through punch list resolution. They coordinate order entry, order management, factory interface and the administrative close-out of orders. They also coordinate many of the smaller deliveries and orders.

Installation Leadman

Each account has a designated Install Supervisor in the field, who is assigned to the account. This individual leads the on-site crews for installation of product, ensuring a familiarity with the account's facilities, facility managers, end users and the working environment.

Financial Consultant

Providing all the financial options and information you require, for lease or purchase, conservation of credit, optimization of cash flow, and a financial program that is right for your unique needs over the full life of your investment.